With the growing importance of increasing wage rates for employees many health care organizations are implementing technology such as self-help kiosks to reduce staffing
With the growing importance of increasing wage rates for employees, many health care organizations are implementing technology such as self-help kiosks to reduce staffing. Describe both an advantage and a disadvantage to this practice and discuss how patients may perceive reductions in dedicated staffing.
Research the role of an administrator versus that of a nonmanagement staff member in dealing with a workers’ compensation incident in a typical health care organization. What are the minimal responsibilities and reporting duties for each? What recommendations would you suggest for improving organizational compliance with regulatory requirements at the staff level? Support your analysis with a minimum of one peer-reviewed reference.
ANSWER: Topic 2 DQ 1
Implementation of Technology to Reduce Employees
Among the most recent developments in healthcare is the introduction of self-service technologies, which entail the presence of different tools that aid in providing support to the patients with reduced involvement of employees. These technologies have numerous advantages, including the fact that they help in reducing the overall wait times of the customers, hence help in achieving customer satisfaction. In traditional scenarios, nurses could spend many hours attending to only a few customers, but the self-serving technologies allow customers to interact with the system in a timely fashion (Bala & Venkatesh, 2017). Other associated benefits are high quality of care as the technologies are not subject to burnout, and hence the quality of service remains the same regardless of the number of customers they serve.
A major disadvantage of customer service technologies in healthcare facilities is that it reduces the emotion in healthcare, which is often an essential component of recovery. By assessing the symptoms of patients and interviewing them face to face, nurses can help to assess all the factors that need to be changed in order to restore the patient’s health (Chuang & Graham, 2018). With the self-serving technologies, however, patients have limited access to the personal connections with their healthcare givers, and hence bring about problems in recovery.
Patients may perceive reductions in dedicated staffing as inhumane acts by the management, associating such a move with ingratitude for the work they have done (Chuang & Graham, 2018). In most of the cases, reducing dedicated staff to replace them with machines appears as a form of de-humanization, where the staff members are compared to equipment, only that they are less productive equipment.
Bala, H., & Venkatesh, V. (2017). Employees’ reactions to IT-enabled process innovations in the age of data analytics in healthcare. Business Process Management Journal.
Chuang, S., & Graham, C. M. (2018). Embracing the sobering reality of technological influences on jobs, employment and human resource development. European Journal of Training and Development.
ANSWER: Topic 2 DQ 2
Administrators and Nonmanagement staff members in Workers Compensation
Minimal Responsibilities and Reporting Duties for Each
Administrators in healthcare facilities play a crucial role of overseeing the day to day administrative functions, and hence are called health service managers. Besides planning various health services, health administrators are involved in the management of staff budgets to ensure the healthcare system becomes self-sustaining. By monitoring the budget, the health administrators can assess the suitability of different positions for employees and also recommend to senior management about the recruitment options where there is a deficiency of staff members. In cases where there is a surplus of staff members compared to the available resources, health administrators can give reports that are geared to reduce the overall staff. Nonmanagement staff, on the other hand, have little influence on staff compensation as they are less powered to make decisions. However, people in different specialties can recommend for an increase in staff compensation of the units in response to increasing staff demands.
Recommendations for Improving Organizational Compliance with Regulatory Requirements at Staff Level
Compliance among staff members is one of the factors that influence overall staff wellness in organizations (Van Erp, Wallenburg, & Bal, 2020). To enhance compliance, there is need to have platforms in which staff members can air their grievances about some of the issues that affect them at the workplace (Van Erp, Wallenburg, & Bal, 2020). Regular education about the issues that can help to bring about compliance could also help to positively impact the wellness of the workplace.
Godoy, J. D. (2019). The Implementation of the Research Business Administrator at a Large Healthcare Organization: A Programmatic Evaluation of the Department of Research and Evaluation Units.
Van Erp, J., Wallenburg, I., & Bal, R. (2020). Performance regulation in a networked healthcare system: From cosmetic to institutionalized compliance. Public Administration, 98(1), 46-61.
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