Video URL http://youtu.be/6eoyPvHfugU
- Watch this video clip of Professor Daniel Shapiro, Director of the Harvard International Negotiation Initiative and faculty member at Harvard Law and Medical School. What do you think about Dr. Shapiro\’s belief in the importance of the emotional component when dealing with conflict?
- What are the benefits of third-party intervention by a manager among the employees he or she manages? What are the drawbacks?
- Describe specific conflict situations in your work, or that you might anticipate when you become a manager and discuss how you might intervene to help the parties resolve their issues.
[ANSWERED] Create your own script for building a health history and use the Health History Template for guidance (consider the type of language you would use to help your patient be more comfortable).